Commercial Order Cancellation Policy

Order Cancellation

This policy is relevant to commercial fitness sales to a fitness facility or studio by but not limited to sole traders, limited companies, leisure and community trusts, charity and organisations.

  1. Cancellation Before Processing: Customers can cancel their order within 24 hours of order confirmation placement for a full refund, provided the order has not yet been processed. An order confirmation constitutes the acceptance of a quotation and invoice payment (full or part thereof)
  2. Cancellation After Processing but Before Shipment:
    • If the order has been processed and the product has been purchased from our supplier but not yet shipped, a cancellation fee will be applied.
    • The cancellation fee is calculated as a percentage of the total order value to cover restocking and administrative costs:
      • Within 24-48 hours after order placement: 10% of the total order value.
      • Within 48-72 hours after order placement: 20% of the total order value.
      • After 72 hours: 30% of the total order value.
  3. Cancellation After Shipment: Once the product has been shipped, the order cannot be cancelled. Customers may return the product in accordance with our return policy.


Cancellation Fee

  • The cancellation fee covers the costs incurred by Athleticum® for purchasing the product from our supplier and any associated administrative costs.
  • The exact fee will be communicated to the customer upon cancellation request, depending on the order status and the time elapsed since the order was placed.


Return Policy

  • If a customer decides to return the product after receiving it, they must follow our return policy. The product must be in its original condition and packaging, and the return must be initiated within 30 days of receipt.
  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
  • A restocking fee of up to 30% may apply for commercial equipment returns.


We reserve the right to update our policies at any time.

Updated 01 May 2024